Customer Satisfaction

At Groomers.pk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help.

Return Eligibility

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective upon arrival.
  • Important accessories are missing.

Return Conditions

Returned products must:

  • Be unused.
  • Be in original packaging.
  • Include all accessories.
  • Include the original invoice (if available).

Non-Returnable Items

Returns are not accepted for:

  • Used products
  • Products damaged due to misuse
  • Products without original packaging
  • Change of mind after opening or using the product (unless defective)

Return Request

Please contact us within 7 days of receiving your order.

Provide:

  • Order Number
  • Product Name
  • Photos or video of the issue
  • Brief description

Refund Policy

Since we only offer Cash on Delivery, approved refunds will be processed through:

  • Bank Transfer
  • Easypaisa
  • JazzCash

Processing time is typically 5–10 business days after the returned product has been inspected and approved.

Exchange Policy

Where stock is available, we may replace:

  • Defective products
  • Wrong items delivered
  • Products damaged during shipping

Shipping Charges

  • If the error is ours, Groomers.pk will bear the return shipping cost.
  • If the return does not meet our policy requirements, the customer may be responsible for shipping charges.

Contact for Returns

Groomers.pk

📍 M Block, Johar Town
Lahore, Pakistan

📞 +92 302 5832469

📧 admin.groomers@gmail.com
📧 contact@groomers.pk